To see the FULL list of SBA Finalists, click here.
1. Tell us your story of how your company got to where it is today?
Total Equine Veterinary Associates was conceived to take on-farm equine veterinary care to the next level. By combining cutting edge technology and medical techniques with a genuine belief in improving the customer experience, TEVA has redefined what is expected by the regional equine community. We recognize that today’s horse owners are smart, connected, and expect to be an integral part of their horse’s care. During the last 6 years, through a significant number of referrals and generous amount of word-of-mouth support, TEVA has emerged as a regional leader and example of a changing care program. But in the end, it is easy to do what we love and what we believe. We are thankful to have the support of a great equine community.
2. What would it mean to you and your company to win a Small Business Award?
While the selection as a finalist is immensely gratifying, winning would certainly underscore our sense of accomplishment. Being recognized by the Chamber and other local business leaders makes us feel like we are succeeding in the business arena. We have recognition as a veterinary leader from multiple perspectives, but to be recognized by the local business community as an outstanding small business would be a true honor. Our entire TEVA team is proud of our accomplishments to date and we are looking forward to continued growth in Loudoun County and beyond.
3. If you weren’t running your own business, what would you be doing?
That’s easy. I would still be in the Navy. And while I love my job and the service that we provide, there isn’t a day that goes by that I don’t think about my Naval Academy classmates and their world accomplishments; that keeps me humbled and in awe.
4. What book are you reading right now? / What is your favorite book?
I am currently reading “Equine Exercise Physiology and Rehabilitation.” It’s nerdy but I really like keeping current with medical trends. I just finished “The Boys in The Boat” as my son has taken a strong interest in crew. My favorite book ever – all the Louis L’Amour westerns, especially the Sacketts series.
5. What is your favorite app (computer/phone)?
Is it wrong to say Facebook? I hear and see so many wonderful things about our clients and their horses. We also use Facebook quite a bit in our practice to educate and inform. It is the fastest way to disseminate disease outbreak information and we sometimes hear about patient injuries moments before we get the emergency phone call.
6. If you have 24 hours off, and your family was out of town, what would you do?
The truth is work. But I would fantasize about and magically wish all the yard and house work was completed so I could watch several James Bond movies and eat loads of magical zero calorie pizza and ice cream, then sleep (without my pager) for days. But I would like to have my wife join me for this indulgence.
7. What is the smallest thing that has made the largest impact on your business?
We follow up with nearly every patient we see that is ill or wounded. Our entire team cares about our clients and patients. We consider our clients to be our friends and we take pride in the strong relationships we’ve developed. Our clients receive phone call, text, or email within a day or two after the visit to ensure the horse is improving. This is a small gesture with a huge impact. Verna Yrure, our Client Care Specialist is extremely effective at ensuring our clients know that we care.
8. What did you want to be when you grew up? / What was a childhood dream that you had?
I don’t think I had a profession in mind but I knew I wanted to serve the local community, that I liked to fix things, that I liked both physical and mental work, that I had a lifelong association with animals and an affinity for their owners, that I liked to study and learn, that I liked to be outdoors, and that I wanted to lead a team. My time in the Navy was nearly perfect for all of these, but the veterinary field has been a more perfect match.
9. Who is the one person that has influenced you the most in your career?
My wife remains immensely supportive and integral to our success. She is business-smart and sees our practice differently than I do. Additionally, the late Brian Goulet of ME Flow helped mold my early business life. He had horses and I was his veterinarian. He always talked candidly about his business and his staff. He shared many pearls of wisdom that reflect in TEVA’s business policies and philosophies today. I wish he was still here to guide us through our next business growth cycle.
10. What is your favorite thing about living/running a business in Loudoun County?
When people from outside our area take a quick peek at what Loudoun County has to offer, they often recognize great communities, highly rated educational programs, and emerging technology before they recognize all that the rural landscape of Loudoun County has to offer. Total Equine Veterinary Associates is proud to be part of the $180+ million equine industry in Loudoun County. We love our clients, we love our patients, and we love the community we call home.
Thanks, Dr. Jay Joyce, DVM, of Total Equine Verterinary Associates, and congratulations on your nomination! Click here to see all of the “Meet the Finalists” posts.
We will be continually posting them as the event approaches.
The 22nd Annual Loudoun Small Business Awards is Friday, November 4th! Register Here